Your agency is critically dependent upon information technology and services to help you meet your mission.
Apptis delivers the right people, processes, and tools to standardize and improve your information technology to deliver ISO/IEC 20000 IT Service Management effectively and efficiently.
Apptis Enterprise Management services span the full information technology lifecycle. Our team can support the development of a turnkey system to provision and manage your information technology using a customizable framework of best practices. We also bring specialized services and expertise for the inception, design, implementation, virtualization, operation, and continual improvement of your assets and resources. Apptis works successfully with customers across the federal government to optimize investments and implement information technology services standards. Some examples include:
- The consolidation of 12 Environmental Protection Agency help desks; increasing customer satisfaction from 57% to 98% and reducing costs by $17.5 million.
- Managing the Federal Deposit Insurance Corporation's call center call volume increase from 10,000 to 30,000 per month during the 2008 banking crisis.
- Designing and implementing Department of Defense's Health Affairs Service Oriented Architecture Enterprise Messaging Service and Single Sign On for uniformity and increased efficiencies in information asset authorization and access.
Apptis Enterprise Management services are grouped into six core bundles:
- On-site Service Desk
- Off-site Service Desk
- Help Desk
- Call Center
- Contact Center Services
- Configuration Management Data Base
For each bundle, Apptis delivers the full service process—Program Management and Service Delivery, Relationship, Resolution, Control, and Release—to include the elements of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
ENTERPRISE MANAGEMENT CAPABILITIES
- Availability Management
- Capacity Management
- Change Management
- Configuration Management
- Continuity Management
- Financial Information Technology Management
- Incident Management
- Problem Management
- Release Management
- Service Level Management
- Security Management
CUSTOMERS
- Air Force
- Environmental Protection Agency
- Federal Aviation Administration
- Federal Deposit Insurance Corporation
- Military Health Systems
- Securities and Exchange Commission
- Social Security Administration
CERTIFICATIONS
- Accredited ITIL Foundation, Practitioner, & Service Manager
- Enterprise Architect
- Microsoft Certified Desktop Support Technician (MCDST)
- Microsoft Certified Systems Administrator (MCSA)
- Project Management Professional (PMP)